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Post by LPL on Oct 19, 2012 22:59:02 GMT 1
LIVERPOOL JANUARY 2012
Airport summary: Pax total: 294858 (312955) -6% Available seats: 447526 (497148) -10% Number of deps/arr: 2778 (3374) -18% Load factor per flight: 65.9% (63.0%) +2.9 Pax load per flight: 106 (93) +14% Number of routes flown: 49 (48) +2%
Available seats by airline: EZY: 215856 (242760) -11% FR: 194670 (198828) -2% KLM: 11440 (14880) -23% Wizz: 11520 (12600) -9% flyBE: 14040 (28080) -50% Eastern: no way of knowing how its seating was split through LPL.
Routes flown by airline: EZY: 25 (21) +19% FR: 27 (27) 0% KLM: 1 (1) 0% Wizz: 3 (3) 0% flyBE: 1 (2) -50% Eastern: 0 (2)
Airline network load factors: easyJet = 88% (87%), Ryanair = 71% (71%), KLM-Euro region = 68% (64%)
January 2011 in brackets.
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Post by johnoakes on Oct 20, 2012 8:49:54 GMT 1
September's figures just make me want to weep.have the management team thrown in the towel? If so sack them and save the expense--or offer payment by results.
If we were a football team we would be looking for a new manager.
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Post by LPL on Oct 20, 2012 10:08:46 GMT 1
LIVERPOOL JANUARY 2012This table shows what route had the best load factor in January 2012 with its January 2011 figure as a comparison. col1=route col2=Jan 2012 load factor col3=Jan 2011 load factor PALMA 94% 62% ALICANTE 88% 79% BARCELONA 84% 64% KATOWICE 84% 73% LANZAROTE 83% 77% MALAGA 81% 65% FUERTEVENTURA 80% 78% TENERIFE SOUTH 80% 79% PARIS CDG 79% 80% GDANSK 79% 82% GENEVA 79% 72% WROCLAW 78% 66% NICE 78% BRATISLAVA 76% 90% BERLIN SXF 76% 62% SALZBURG 75% 70% MALTA 75% 55% FARO 74% 69% WARSAW 74% 79% GRENOBLE 70% 26% LAS PALMAS 69% 59% RIGA 69% 78% INNSBRUCK 69% 69% KRAKOW 68% 77% JERSEY 68% 61% AMSTERDAM 68% 57% MADRID 67% 68% TALLINN 67% SZCZECIN 65% POZNAN 64% 76% LODZ 64% 72% KAUNAS 64% 89% CARCASSONNE 63% 64% CORK 63% 53% LIMOGES 62% 60% ROME CIAMPINO 62% BELFAST INT 61% 55% ISLE OF MAN 56% 51% STOCKHOLM SKAVSTA 55% 50% SHANNON 54% 53% GIBRALTAR 54% OSLO RYGGE 52% 47% MILAN BERGAMO 51% 78% KNOCK 50% 42% DUBLIN 50% 65% BRUSSELS 50% LONDONDERRY 49% 52% OSLO TORP 48% 55% LYON 44% 49% BELFAST CITY 34% BREMEN 53% GERONA 55%
NB I have taken out the routes to Aberdeen and Southampton.
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Post by LPL on Oct 20, 2012 10:10:19 GMT 1
LIVERPOOL JANUARY 2012This table shows what route improved the most between January 2012 and January 2011. col1=route col2=Jan 2012 load factor col3=Jan 2011 load factor col4=improvement in % points NICE 78% 78.4 TALLINN 67% 67.4 SZCZECIN 65% 64.8 ROME CIAMPINO 62% 61.8 GIBRALTAR 54% 53.9 BRUSSELS 50% 49.7 GRENOBLE 70% 26% 44.0 PALMA 94% 62% 32.3 BARCELONA 84% 64% 20.3 MALTA 75% 55% 19.9 MALAGA 81% 65% 16.3 BERLIN SXF 76% 62% 13.8 WROCLAW 78% 66% 12.0 KATOWICE 84% 73% 10.8 AMSTERDAM 68% 57% 10.4 LAS PALMAS 69% 59% 10.3 CORK 63% 53% 10.1 KNOCK 50% 42% 8.7 ALICANTE 88% 79% 8.4 GENEVA 79% 72% 7.0 JERSEY 68% 61% 6.5 LANZAROTE 83% 77% 6.1 FARO 74% 69% 5.5 ISLE OF MAN 56% 51% 5.4 BELFAST INT 61% 55% 5.4 OSLO RYGGE 52% 47% 5.0 STOCKHOLM SKAVSTA 55% 50% 4.6 SALZBURG 75% 70% 4.4 LIMOGES 62% 60% 2.4 FUERTEVENTURA 80% 78% 1.6 SHANNON 54% 53% 1.4 TENERIFE SOUTH 80% 79% 1.1 PARIS CDG 79% 80% -0.6 INNSBRUCK 69% 69% -0.7 MADRID 67% 68% -0.8 CARCASSONNE 63% 64% -0.9 LONDONDERRY 49% 52% -2.6 GDANSK 79% 82% -3.3 LYON 44% 49% -5.0 WARSAW 74% 79% -5.9 OSLO TORP 48% 55% -7.0 LODZ 64% 72% -7.9 KRAKOW 68% 77% -8.6 RIGA 69% 78% -8.7 POZNAN 64% 76%-12.5 BRATISLAVA 76% 90%-13.8 DUBLIN 50% 65%-15.3 KAUNAS 64% 89%-25.8 MILAN BERGAMO 51% 78%-27.5 BELFAST CITY 34%-34.4 BREMEN 53%-52.9 GERONA 55%-55.5
NB: I have taken out the Aberdeen and Southampton routes.
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Post by LPL on Oct 20, 2012 10:31:20 GMT 1
LIVERPOOL JANUARY 2012This table shows the number of departures/arrivals per route in January 2012 and January 2011. col1=route col2=Jan 2012 number of dep/arr col3=Jan 2011 number of dep/arr col4=improvement in % points POZNAN 30 20 50% BRATISLAVA 26 18 44% CARCASSONNE 26 18 44% KAUNAS 28 20 40% LODZ 28 20 40% LONDONDERRY 80 62 29% INNSBRUCK 18 14 29% WARSAW 24 20 20% SHANNON 30 26 15% KRAKOW 84 74 14% MALTA 20 18 11% DUBLIN 228 214 7% JERSEY 40 38 5% LAS PALMAS 22 22 0% LIMOGES 26 26 0% MILAN BERGAMO 26 26 0% OSLO RYGGE 18 18 0% SALZBURG 8 8 0% STOCKHOLM SKAVSTA 26 26 0% ISLE OF MAN 234 236 -1% KNOCK 60 62 -3% FUERTEVENTURA 38 40 -5% PARIS CDG 58 62 -6% RIGA 28 30 -7% TENERIFE SOUTH 26 28 -7% BELFAST INT 324 350 -7% LANZAROTE 40 46 -13% GENEVA 152 176 -14% KATOWICE 18 22 -18% WROCLAW 24 30 -20% GDANSK 22 28 -21% OSLO TORP 36 46 -22% AMSTERDAM 270 354 -24% BERLIN SXF 64 90 -29% ALICANTE 84 124 -32% FARO 46 68 -32% MADRID 56 84 -33% BARCELONA 76 116 -34% LYON 12 20 -40% MALAGA 90 154 -42% CORK 44 80 -45% PALMA 24 44 -45% GRENOBLE 8 16 -50% BRUSSELS 40 GIBRALTAR 26 ROME CIAMPINO 26 NICE 24 SZCZECIN 20 TALLINN 20 BELFAST CITY 168 ABERDEEN 80 SOUTHAMPTON 80 BREMEN 26 GERONA 26
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Post by charlie on Oct 21, 2012 18:07:31 GMT 1
these figures prove what a deplorable situation we are in,there is an awful amount of hard work to be done to re address this mess and the management at LPL do not seem to be up to the mark to try and fix it,we are in a mess here and management seem not to care one iota,they seem content to keep their heads buried in the sand whilst other airports improve services and increase routes,all we seem to hear from the management is SILENCE,this is not good enough if we want more PAX and more routes then pull your fingers out and get to work
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Post by johnoakes on Oct 22, 2012 8:01:25 GMT 1
brilliant if depressing work on the stats as usual-LPL-it must keep you awake at night seeing the airport go down the drain like this. No one but no one seems concerned enough to do anything about it.
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Post by andyh on Oct 22, 2012 9:03:31 GMT 1
Charlie, when it becomes your business, then you can start demanding things. Who are "we" to demand that the managers do anything, assuming you are of the view that they're currently sat round doing nothing? In case it has passed you by times are tough at the moment. Manchester may be seeing an increase in pax at our expense but the north west market as a whole is fairly static.
I suspect that securing new business is hard for any company at the moment and might take a while to happen despite the best efforts of the airport management. Besides, I also suspect most airlines will respond by telling them to sort their technical infrastructure out first, which is something currently out of the airport's hands and in the hands of Halton Council. In the meantime, from what I have seen the airport management seems to have been concentrating on investing to improve the passenger experience - though from some recent comments we know there is still some work to do here. After all, it's pointless attracting new passengers if they have bad experiences and don't come back!
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woody
New Member
Posts: 13
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Post by woody on Oct 22, 2012 14:05:41 GMT 1
Charlie, when it becomes your business, then you can start demanding things. Who are "we" to demand that the managers do anything, assuming you are of the view that they're currently sat round doing nothing? In case it has passed you by times are tough at the moment. Manchester may be seeing an increase in pax at our expense but the north west market as a whole is fairly static. I suspect that securing new business is hard for any company at the moment and might take a while to happen despite the best efforts of the airport management. Besides, I also suspect most airlines will respond by telling them to sort their technical infrastructure out first, which is something currently out of the airport's hands and in the hands of Halton Council. In the meantime, from what I have seen the airport management seems to have been concentrating on investing to improve the passenger experience - though from some recent comments we know there is still some work to do here. After all, it's pointless attracting new passengers if they have bad experiences and don't come back! Your right about some passengers having bad experiences at the airport. There's been a lot of negative thing's said about arrogant staff and next to nasty security people. The airport management should take a good look at this and get rid of anyone bringing down it's reputation. It's a shame to see the airport losing passengers after all the hard work that went in to bring them here in the first place. Some nice manners go a long long way and people never forget a bad experience no matter where it happened.
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Post by cambrian5619 on Oct 22, 2012 16:44:02 GMT 1
From my own experiences of regularly using the Airport over the past few years the attitude of the security staff has improved greatly. In fact I have found the vast majority of staff at Liverpool to be excellent very pleasant and helpful despite having to do a sometimes difficult job.
I understand that the Airport measures customer satisfaction levels including staff attitudes etc and the results are very positive.
I suspect some of the negative comments made on this subject come from those who have not used the Airport recently and those with another agenda for rubbishing it.
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Post by davel on Oct 22, 2012 18:25:24 GMT 1
The airport have been carrying out surveys on outbound passengers for the last 10 months and the satisfaction figure has been in the above 95% and quite a few have said how pleasant the staff have been. There are always the odd few who spoil it for the rest and also the odd passenger who is never satified (especially if they've had something confiscated). Just because there has been some negative comments on the forum from some people (who may have an axe to grind) doesn't mean we should get depressed about everything. The only problem area at the moment, and the management know about it, is the arrivals area, which is virtually still as it was in the old tin shed terminal. (In fact I think it is basically in part of the old terminal now) This will not be rectified for a while yet but they are trying to do the best they can with what little money they have. Lower passenger figures mean they may have less money to spend in future too but slagging off the airport on here does not help in any way.
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Post by johnoakes on Oct 22, 2012 19:51:32 GMT 1
Point taken but the only axe I have to grind is one to help chop down anything that causes us to slide back into the state we were once in. If i t sounds negative again I am sorry but it is engendered by a genuine concern which I am sure we all feel.
I will check out the customer satisfaction on Sunday when I collect my family from Geneva and let you know how they have fared. 2 adults and 3 children under 5 should be a good test.
Lets hope for some good news soon.
After all we are all pulling on the same rope--one that we hope leads to a more successful airport.
Frustration can lead to critisism that is less than constructive .
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Post by ronturner on Oct 23, 2012 7:59:06 GMT 1
I do not believe for one minute that the management team at Liverpool are sitting around doing nothing. I think they have an uphill struggle in a sector that has changed significantly. The financial downturn was not predictable when it happened. It has gone on longer than the so called experts predicted. Being the centre of low cost flights in the North, the crisis may even have helped Liverpool in the short term. However, my only criticism, as others may have noted in the past, was the inevitable return of the place up the road as a force to be reckoned with; after all the downturn in business made them sit up and do something quickly, and the apparent lack of forward planning at Liverpool to either see it or plan for it. I write apparent because I do not know for certain. The aviation business is tough.
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Post by charlie on Oct 23, 2012 8:30:49 GMT 1
please dont get me wrong i love this airport as I love my city,the regeneration of the city has come on leaps and bounds and continues to do so the regeneration and redevelopment of the city has been excellent with investment into projects,which years ago would never have happened,my point is is that although as ronturner says the aviation business is tough,it is still dis heartening in recent times to see a lack of movement on routes,pax figures falling etc to sit and watch this evokes criticism about management their style,and when i say we i mean just that we are all involved in trying to make LPL a better place to fly from,so when routes are lost and pax numbers are falling what are we to do?Do we sit on our hands,bury our heads in the sand or what?This crisis may be short term,but realistically we have to think not,and hope management have a plan b,comments here have been negative,but peoples concerns are genuine and yes they do evoke criticism,we only want whats best for LPL and the city
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Post by baldyman26 on Oct 23, 2012 8:56:46 GMT 1
Well here is my experience flying out to Palma. There was a very small queue at security, and as daft as it was that we were made to walk around the maze we were through very quickly. Staff were efficient, and even stopped to speak to my daughter who asks 1000 questions in one breath. They didn't hurry us through and said please and thankyou. The terminal experience was as it is at most airports. It kept the wife happy while I sampled a cold one or 3, and the kids got to look out of the windows, so again all is good. Easyjet boarding, whilst I for one can't wait for allocated seating, it was painless and quick. Now get to the other end and we all know Palma is a nightmare, with British flights as far away as possible, added to that the huge check in queus, shambles boarding, hardly any aircon and shocking prices, you then start to realise how good our airport is. Arrivals at Liverpool, whilst I won't pretend it's perfect, it did the job. Yes there was a queue for immigration, but show me an airport that doesn't have that. My point being, Liverpool, like other airports in this country does the job extremely well. The passenger figures are down due to the airlines, and the economy, not the airport. Somebody has dangled a carrot infront of their noses and they are following. When and if Liverpool become "desperate" I'm sure they will try to dangle a bigger carrot !
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