Can you contact EasyJet Customer Services by phone?

[viscount]

I've just tried to print out three Boarding Passes with EasyJet, all for flights in the next fortnight.

One has printed out fine.

One tells me that it is not a valid booking ref (although paid for and confirmed by them in January)

The other, which easyJet contacted me two weeks ago to say the times had been changed, when I click on 'Manage Bookings' on the e-mail it takes me to Manage my Bookings, but the flight I want is not there.

I'm not a happy bunny - although both flights are still available for bookings at fares not much greater than I paid back in January.


On 28th June EasyJet sent a refund of STG 9.50 for a flight they cancelled a while ago. I thought when they cancelled, the refund would be the full fare. Added on edit: It was a full refund, I had paid in euros, so got the refund in euros, no idea why the additional refund in Sterling though. Not complaining just puzzling. Thanks "Ian531" for the info, well done for knowing that - I searched various websites for hours to no avail. Now I need a working mobile (lost mine in Geneva last weekend). Never rains but it pours.


PM me if you wish rather than a full public reply.

[ian531]

I’ve spoken to them to chase a refund earlier this evening - now all sorted

From the UK 0330 551 5151

Hope that helps

Ian

[viscount]

Having got over a debilitating bout of flu (known here as 'Airport Flu' because most victims have stepped off an aeroplane two days earlier) been out and purchased a new mobile, so able to phone EasyJet today, even though sorting the problem was becoming a bit of a last minute affair, indeed a possible 'perfect storm' of contributing factors.

All issues very amicably resolved with Customer Services, not even any period of holding to get through! While customer services could not explain why in 'Manage My Flights' app my booking was not showing and when the reference was provided it stated 'incorrect booking reference' and why for another flight, which was initially in 'Manage my Flights' had disappeared after EZY had notified a change to time of operation. I was directed to go into their website, ignore 'Manage my Bookings' and go directly to 'Boarding Pass' from the home page and fill in the Booking Reference there, and lo and behold all the information was there to just fill in the passenger info and print out the Boarding Passes. The Customer Service Operator patiently waiting while I ensured that on my PC I could indeed access both my bookings so return and print off after ending the call.

Yes the number 'Ian531' provided worked from outside the UK (a fair few customer Service numbers don't). Actually easy once I knew just what was required to get around a problem (even if the problem should not have been there). Mind you in future I'm going to check 'Manage my Bookings' more closely after booking to ensure that the info has all appeared there. So three upcoming legs with EasyJet UK, of which one was altered by EasyJet around 21 days before departure and 2 with KLM, also with one amended by the airline, but they did not inform me by e-mail, only found out when I went to print out my ticket this week. In both cases no change of day, just departure brought from a comfortable, leisurely time of day to a very silly o'clock first wave departure.