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Post by ac2348 on Jul 13, 2018 7:44:26 GMT 1
The CAA have just released a report on the experience of disabled passengers and their families through UK airports from their survey. Delighted to see Liverpool rated as very good with 88% of disabled people rating it as excellent or very good! Great news for the airport. Interesting to see Manchester rated as poor. I hope LJLA press highlight how well they cater for disabled or need of access passengers, something to airport should be proud of. publicapps.caa.co.uk/modalapplication.aspx?appid=11&mode=detail&id=8568 The link is for the CAA report. A long quote from the report states; These airports have provided an excellent service to disabled passengers and those with mobility restrictions. Edinburgh and Liverpool are in this category. Liverpool has provided an efficient, timely service to passengers throughout the year, with 88% of people rating their experience as excellent or good. Edinburgh has created and kept close ties with local disability groups, and has a regular ‘Disability Forum’. The common theme among airports classified as very good is that, against a backdrop of increasing numbers of people using assistance services, the staff at each of these airports have worked hard to ensure standards are maintained; that waiting times are kept short;and that users of the assistance service are treated with dignity, care and attention. |
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Post by buspilot on Jul 13, 2018 8:10:40 GMT 1
A snap shot taken at a certain time is not something to be proud of.
When I travelled through LJLA a couple of months back I was appalled at the treatment I received at security. I have a replacement knee. I always tell operatives of this when I am about to go into the search/scan area as I will set the arch alarm off. I was full body scanned, hand body searched twice, had to remove my shoes. I complained that I was being discriminated against only to be told that once I set the walk through arch alarm off, they had to carry out those increased searches, even though I informed staff of my metal knee prior to entering the search area. It was mandatory.
I was better treated prior to my knee replacement and walked with a stick or in a wheelchair.
So LJLA should not get any praise. Not everybody finds that they warrant the reports findings and ranking.
Perhaps I should go back to being an "assisted" passenger to pass through security searches more easily and without discrimination. It is probably a factor in the increase in the number of people needing "assistance", as others are finding the situation I have.
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Post by woody66 on Jul 13, 2018 11:17:33 GMT 1
I'm sorry buspilot but I find your grounds for saying you where being discriminated against a little hard to swallow. I have also had this happen to me, being able bodied I had no complaints as it is the procedure they follow, better this than accepting someone's word that they have false knees, hip replacement or some other medical implant. Only to have said person be carrying a weapon or device on them that could bring down the plane.
Plus the report is on accessibility and assistance for disabled passengers and has nothing to do with security.
This is something for the airport too feel proud of and should be publicised.
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Post by buspilot on Jul 13, 2018 11:49:34 GMT 1
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Post by woody66 on Jul 13, 2018 12:48:11 GMT 1
Hi buspilot I have read the report as linked by ac2348 and having read the report that you have linked I can see why you feel aggrieved at your treatment but until all airports develop some if not all services that the CAA would like to be developed. I stand by what I wrote. Telling is not asking and the report is about providing assistance for disabled passengers.
As for the I'm all right Jack attitude you have slanted me with I will tell my son that next time we get stopped by security to drop to the floor and scream and shout, shall I as he suffers from ADHD. I could right more but I think I would end up getting barred from the forum by admin.
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Post by andyh on Jul 13, 2018 13:04:37 GMT 1
I'm not sure that a knee replacement is quite what the CAA is really getting at in terms of 'hidden disabilities'. Indeed, looking the original guidance issued by the CAA to airport operators, which this latest report relates to in terms of a progress update, ‘hidden disabilities’ is considered to include, but not be limited to, dementia, autism, learning disabilities, anxiety issues, mental health conditions, visual impairments and hearing loss.
Obviously they are keen to ensure that any passenger with a disability is not disadvantaged because of it when travelling by air. The very fact you were subject to the same kind of search and scrutiny that any passenger who had set off the scanner sort of proves that point. Like it or not no member of security staff is likely to take a passenger's world for it (no matter how genuine they are) that the reason the scanner has gone off is a replacement joint. They're doing their job - we can all only hope that they do it in a way that treats all passengers fairly, and with some respect and dignity.
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Post by LPL on Jul 13, 2018 13:09:37 GMT 1
Cant remember the last time I didnt take off my shoes when going through security.
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Post by optimum1878 on Jul 13, 2018 13:39:47 GMT 1
The fact of the matter is Liverpool is rated as very good and Manchester poor for the second year running,and after having no assistance on our return from Florida 11 years ago,for it to be still happening after all this time is a damn disgrace.
My original post is on other aviation related topics.
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Post by jake3 on Jul 13, 2018 14:08:18 GMT 1
Having worked at Ljla both in security and as a trainer for G4S on the disabeled passanger unit both at liverpool and belfast at the time, our training was to search everyone who activated the arch way detector (no exceptions) things may be different now but I doubt it. Having recently flown from liverpool it was good to see that assistance pax were still being treated with a smile and some banter. I remember having to wait with a ambulift full of OAPs going to Lourdes and driving them down to caspers and buying them all a cup of tea while we waited. We had a number of regulars including a young boy from the IOM (sadly passed away)who we would always tease about his Man Utd shirt. His father told me that his son looked forward to flying to Liverpool has he always left happy. Good days
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Post by ronturner on Jul 13, 2018 16:58:52 GMT 1
Interesting debate.
My wife has two replacement knees. This is not the same as being disabled which is quite another thing. Nevertheless she finds it very embarrassing, to be singled out, set aside, having to wait and undergo intimate searches. Even at Orlando where they have those full body scanners, that can show where a problem is, and even though she carries x -rays, some staff seem intent on searches of parts of the body other than knees. We travelled through Southampton last year and those staff were so professional and caring. It was super. Others perhaps can learn from this.
So, I sympathise with buspilot, but this is just not the same as being disabled and having to avail yourself of special assistance such as wheelchairs, porters, ambulifts and all the rest of it. (As I well know in the case of another family member.)
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