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Post by lfc84 on Aug 26, 2024 15:33:08 GMT 1
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oafy
New Member
Posts: 23
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Post by oafy on Aug 31, 2024 6:00:44 GMT 1
From Arriva
Merseyside’s leading bus operator Arriva is increasing services at Liverpool John Lennon Airport.
From Sunday, September 1, 2024, Arriva will be doubling the frequency of its popular 86A service, which runs between the airport and city centre.
It will be increased from every 15 minutes to up to every 7/8 minutes.
This will give customers an additional 260 journeys per week with the first bus arriving at the airport at 05:04 and last bus departing at 23:36 Monday-Saturday.
As well as improving access to the airport for passengers, the 86A is an important service for employees based at the airport too, with the increased frequency helping to make public transport a more attractive travel option.
Airport passengers from the UK or abroad who want to travel by rail services from across the City Region, the North West and beyond that call at nearby Liverpool South Parkway will now have faster and easier onward journeys.
The 86A improvements will also mean better frequencies for customers travelling to the airport and Speke Retail Park from Liverpool City Centre, Wavertree, Penny Lane and Allerton.
In addition, connectivity will be improved for customers travelling by rail with the 86A linking to the Airport with Liverpool South Parkway Station.
Richard Hoare, area director for Arriva North West, said: “The importance of linking a major, growing airport with the people who live near and far is a core part of our business because it’s so important to our customers.
“That’s why we’re ready, willing and able to offer that doubling in frequency on route 86A to support the growth of the airport.
“The Liverpool City Region bus network is vast and it continues to grow and we’re happy to work with our other transport partners to make sure public transport is the best option for people.”
Robin Tudor, head of PR and communications for Liverpool John Lennon Airport said: “We work closely with our transport partners to look at ways to make public transport access for our passengers and our employees more attractive and we are therefore delighted to see the increased frequency on the important 86A service.
“The many new services and airline operations from the airport over the past 18 months means more and more passengers are now choosing to fly from Liverpool and Arriva’s continued commitment to their airport services will further enhance the transport options for airport users traveling locally by bus, or from further afield by rail to Liverpool South Parkway.”
As well as the 86A, Arriva operates the 500 express service operating to Liverpool in up to 31 minutes with the route serving Liverpool One before operating to Elliot Street where customers can connect with rail services at Liverpool Lime Street.
Arriva also operate several other services which connect the airport with Runcorn, Widnes, Bootle and St Helens.
Due to the change on the 86A service, customers at Garston Village travelling towards Liverpool will now have to use the Island Road South bus stop on Horrocks Avenue, as the 86A will not stop at Garston Village.
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Post by vanguard on Aug 31, 2024 9:32:20 GMT 1
Good news about the 86A but the 82 route should have the same running times 7/8 minutes.
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Post by ametyst on Aug 31, 2024 11:44:03 GMT 1
What you really need is a 24-hour service between the airport and the city.
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Post by exaviator49 on Sept 1, 2024 11:54:12 GMT 1
From Arriva Merseyside’s leading bus operator Arriva is increasing services at Liverpool John Lennon Airport. From Sunday, September 1, 2024, Arriva will be doubling the frequency of its popular 86A service, which runs between the airport and city centre. It will be increased from every 15 minutes to up to every 7/8 minutes. This will give customers an additional 260 journeys per week with the first bus arriving at the airport at 05:04 and last bus departing at 23:36 Monday-Saturday. If I am correct as an ex-pat, local buses are not laid out to accomodate large amounts of baggage. Only the unsuspecting would use the 86A to get to/from parkway or airport, let alone city centre travellers. Good for workers/spotters. I live near Gatwick and its no better.
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Post by silvercity on Sept 1, 2024 12:08:33 GMT 1
If I come from the city centre to the airport, I always take train to South Parkway then bus. The bus from there is ok for the short time your on it.
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oafy
New Member
Posts: 23
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Post by oafy on Sept 5, 2024 2:21:59 GMT 1
Liverpool beats the Mancs for the second time in a week!
Below is the latest Which? Uk Airport annual survey. Interesting it was carried out in April so may not reflect any impact of Jet 2
“The worst airport I have ever used” – Manchester Airport panned in Which? survey of UK’s best and worst airports
Manchester Airport Terminal 3 has finished bottom of the annual Which? airport survey for the third consecutive year, as neighbouring Liverpool John Lennon Airport takes first place.
In April this year, Which? surveyed almost 5,000 members about their experiences at airports in the previous 12 months. Respondents were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security. A customer score was calculated based on a combination of overall satisfaction and likeliness to recommend.
On the whole, the consumer champion found smaller airports once again performed better than their larger rivals this year - with respondents reporting shorter queues, and a generally less stressful experience.
In last place for the third-year running is Manchester Airport Terminal 3, with a dismal customer score of just 37 per cent. The terminal received just one star for seating, staff, queues at security, range of shops and prices in shops, and managed no higher than two stars in any of the remaining categories, including for toilets.
With some of its ‘moving walkways’ out of action since 2021, and repair works still ongoing, as well as widespread complaints about queues and lack of seating, many of those surveyed who were reliant on Manchester Airport for its range of international connections reported unhappy experiences.
One disappointed traveller summed up their time at the terminal as “'queuing, queuing, queuing. Not enough staff, poorly trained, surly bordering on rude”, while another said: “'Manchester T3 sums up everything that is bad about UK airports. Too many flights mean too many people crowded into a space not designed to take that many.”
Another lamented: “It’s just awful - the worst advert for anyone flying to the UK. It’s the worst airport I have ever used (and by quite a long way) compared to other UK and especially overseas airports.”
Manchester Airport told Which? it disagreed with the survey findings in relation to customer satisfaction and security waiting times, and noted its own data shows 97% of people take less than 15 minutes to pass through security. It said its ongoing £1.3bn Manchester Airport Transformation Programme is creating world-class facilities and is award-winning. Manchester Airport Terminal 1, which is scheduled for closure next year, fared only marginally better, with a customer score of 40 per cent. It received just one star for its staff, queues at security and prices in shops, and a clutch of two star ratings in most of the remaining categories. Its highest rating of three stars was for its toilets. Terminal 2, which is currently undergoing a multi-million pound upgrade, was the highest rated of Manchester’s Terminals, tied with Heathrow Terminal 4 with a score of 51 per cent.
Belfast International was the lowest scoring airport after Manchester Terminals 3 and 1, with a customer score of 44 per cent. Currently in the midst of a £100 million redevelopment, it received one star for its range of shops, the price of goods in shops, and baggage reclaim. The latter was a particular bugbear for travellers – multiple respondents described waits as long as an hour to collect their bags after their flight. It received a mix of two and three stars in the remaining categories, including two stars for toilets and seating. One traveller summed up, “Miserable surroundings and luggage recovery is a joke.” In contrast, its neighbour Belfast City (George Best) Airport was in the top half of the table, with a customer score of 63 per cent.
London Luton was the worst-rated London airport, with a customer score of 47 per cent, closely followed by Stansted on a customer score of 50 per cent. In 2017, Luton received the lowest score ever received by an airport in a Which? survey - just 29 per cent - and while a £160 million upgrade in the intervening years has seen its score improve, it continues to fall behind its London rivals. It received just one star for airport wi-fi, and a string of two star scores in the remaining categories, with seating and toilets reportedly continuing to prove a problem. Its highest rating of three stars was for queues at bag drop. As one respondent put it, “It's not terrible but it's certainly not great - we would definitely avoid using the airport if we had a choice.” Luton told Which? that it meets "all international standards regarding the ratio of seating and toilets per passenger".
At the top end of the table, Liverpool John Lennon received an impressive customer score of 81 per cent, and was one of five airports this year to secure the prestigious Which? Recommended Provider Badge, alongside London City, Norwich, Exeter and Southampton.
Just 30 miles from Manchester Airport, travellers at Liverpool John Lennon might as well have been a world away, rating it five stars for its “friendly”, “good-natured” staff, as well for queues at bag drop and security. It also received four stars for its toilets, wi-fi, seating, baggage reclaim and queues at the check in desk and at passport control. As one traveller put it, it’s a “smaller, friendlier, efficient airport, generally not too busy with smallish queues …it is a far more pleasurable experience than its nearest rival, Manchester.”
London City Airport took a close second place with a customer score of 80 per cent, and was the best-rated London airport overall. Multiple respondents enthused about the airport’s efficiency and lack of queues, noting the “seamless process from arrival to departure,” achieved without the need for fast track passes. It received five stars for queues at bag drop, queues at security, and for its staff, as well as four stars ratings for queues at check-in, queues at passport control, baggage reclaim and airport wi-fi. Currently a relatively small airport, City recently saw its proposals for expansion greenlit.
Norwich (78%), Exeter (77%) and Southampton (75%) completed the top five. Rory Boland, Editor of Which? Travel, said: “Our survey found many of the biggest airports fall at the basics - with passengers often unhappy about the availability of toilets and seats, and reporting long queues at times. Flogging fast passes and filling terminals with retail spaces and airport lounges is a money spinner - but judging by our survey results, it's not what passengers need. “Smaller airports in contrast may have few shops to speak of and the likes of City have no private lounges - but our survey shows what they can do is get passengers off on their holiday quickly and smoothly. Next time you’re booking a flight, it’s well worth considering not just your choice of airline but also your airport - it could make all the difference to the start of your getaway.”
A spokesperson for Manchester Airport said: “As in previous years, Which? is letting consumers down with over-simplified judgements based on the outdated and unrepresentative testimony of a narrow group of travellers, as well as publishing misleading statements and factual inaccuracies.
“Manchester Airport is proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world. We know our nearly 30m passengers value the fact we make it possible for them to fly directly to places they otherwise wouldn't be able to, whether that is for business or leisure, to study or visit friends and family. "We also know they value an experience that caters for all needs, tastes and budgets, and through our £1.3bn Manchester Airport Transformation Programme we are creating world-class facilities that give them just that. Due for completion next year, it is already winning awards and receiving high levels of customer satisfaction. "We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives. "That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023. "Recognising how limited and out of date the Which? survey is, we have engaged with the publication and its writers to provide accurate, up to date performance data and satisfaction scores, as well as showcasing in person how our once-in-a-generation investment is transforming passenger experiences and helping connect them to even more parts of the world.” A spokesperson for Luton Airport said: “Last year, 4 out of 5 passengers described their experience at LLA as very good or excellent thanks to the hard work and commitment of our teams. A consistently strong operational performance was also key to this feedback and included an average security wait time of just 8 minutes. The £20m investment in our security hall, including the installation of next-generation scanner technology, will mean even faster processing times for passengers.
“Delivering a consistently strong operational and customer service performance is essential in the hugely competitive market we operate in. Our teams are dedicated to delivering a positive passenger experience and our continued investment in terminal facilities underlines our commitment to providing a comfortable, relaxing and convenient environment for everyone who travels through the airport.
“Whilst all feedback is important, we do not see the analysis provided by Which? as representative of the views of millions of passengers who travel through the airport each year. Our focus is to continue to deliver a simple, friendly and positive experience to everyone who travels through London Luton Airport.”
A spokesperson for Belfast International said: “At Belfast International Airport we take all customer feedback seriously and regularly undertake industry recognised benchmarking surveys with our passengers which shows we compare favourably with our peer airports. This passenger feedback is invaluable and we use this to feed directly into our investment plans. In our latest survey, carried out over the summer peak, 97% of passenger stated their experience was rated as excellent, very good or good. While we welcome the feedback from the Which? Survey it is not a representative sample and should not be portrayed as such. 61 passengers were surveyed out of the six million that used the airport in 2023 and clearly does not show the broad range views of the passengers that flew from Belfast International Airport in 2023 but we have noted the comments made and shared them with our service partners.
“We continue to work directly with our service partners to continuously improve services and in particular we are addressing baggage reclaim concerns directly with those parties involved.
“Belfast International Airport is proud to give local travellers access to a wide range of destinations across the UK and Europe and we are continually developing and growing our route network. We are committed to providing passengers with a great experience and as a result we are currently undergoing a £100 million five year investment plan to transform that passenger experience.”
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Post by cargoking on Sept 5, 2024 10:41:43 GMT 1
Que all the forum members wanting to slag of Manchester and call it all the names under the sun again. 😒 instead of actually being happy there's 2 airports to enjoy in the Northwest.
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Post by ametyst on Sept 5, 2024 11:23:47 GMT 1
Ouch, Touchy! Someone was just reporting about a "Which" report that praised Liverpool and happened to criticise Manchester in the same article. No forum member has actually criticised Manchester Airport over this article.
Now, if you want someone to slag Manchester off, well, I do not enjoy flying through Manchester Airport.
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Post by LPL on Sept 5, 2024 11:38:01 GMT 1
I remember when the boot was on the other foot recently, the CAA marked down LPL when dealing with passengers who needed extra help the social media posts from down the road were quick off the mark to slag off LPL.
Turns out the CAA had a problem with the lack of form filling by passengers and that the airports website isn't up to date with current accessibility levels.
The website is on the verge of a re-launch, as for getting passengers to fill forms in I can't see how anyone can force people to do it.
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Post by bulldog on Sept 5, 2024 12:12:13 GMT 1
Personally never really had any problems at Manchester. T2 particularly now with extensions and upgrades is very nice. ( I know report said 1&3) If LJLA keeps increasing passenger numbers it will I suspect drop down list rapidly. Needs a lot of investment soon to keep up .
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Post by cargoking on Sept 5, 2024 16:37:39 GMT 1
Ouch, Touchy! Someone was just reporting about a "Which" report that praised Liverpool and happened to criticise Manchester in the same article. No forum member has actually criticised Manchester Airport over this article. Now, if you want someone to slag Manchester off, well, I do not enjoy flying through Manchester Airport. I wouldn't really say its touchy. It happens many a time on the forum. Why can't liverpool get this and that compared to Manchester and so on!! It always happens instead of people just enjoying the fact we have two good airports in the northwest. And yes i have worked at both and still work at one. Everyone is allowed an opinion and this is mine you not enjoying Manchester is your own prerogative as it is others that don't enjoy there experiance going through Manchester. Again they are going through a very challanging upgrade which i am sure will look great when its complete. As for the Which Survey i'll take that with a pinch of salt.
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Post by ronturner on Sept 5, 2024 17:05:30 GMT 1
I think this is good news about Liverpool Airport, to be celebrated as positive for Liverpool, rather than highlighting the negatives elsewhere.
It goes without saying the experiences at Manchester, and other large airports, are mostly a function of shear size and volume of business.
I learned a long time ago that profit and success are not necessarily linked to volume or turnover in business. Small can be beautiful and profitable. That's the objective for the investors.
Liverpool for the moment is a success according to this survey, Good. Now let us see if it can remain successful whilst growing, and lets see if the day ever comes when the airport can sustain regular daily flights to a major travel hub.
In the meantime, lets all enjoy!
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Post by silvercity on Sept 5, 2024 17:22:46 GMT 1
I feel this is a good recommendation for the airport, particularly being the second year. There are many surveys done by various bodies, some or all you could take with a pitch of salt. Which ? Is one of the organisations which is more respected, so I believe it counts more than most.
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